Talk to the people behind Vitra.ai Universe
Whether you are scoping an enterprise rollout, chasing an invoice, or exercising a data right, this page tells you exactly who to reach and how quickly you will hear back.
Where to write
Pick the route that matches what you need
Every enquiry reaches a real person. Using the right route gets you to the right one first time.
Sales and enterprise rollouts
Pricing, pilots, security reviews, procurement paperwork and custom deployments.
- Book directly with our team for a scoping call
- Ask here about bring-your-own-key and bring-your-own-storage
- Order forms, NDAs and DPAs are handled through this route
Product and technical support
Something not working, an API question, or help getting a workflow live.
- Existing customers: see the support page for coverage and tiers
- Include your account email and the project or asset reference
- Enterprise plans include a named Customer Success Manager
Billing, plans and refunds
Invoices, plan changes, duplicate charges and refund requests.
- Write to contact@vitra.ai from your registered account email
- Include the invoice or transaction reference and the date of charge
- Refund eligibility is set out in our Refund Policy
Privacy and data protection
Access, correction and deletion requests, DPAs, sub-processor lists and data residency.
- Data Protection Officer: Kinjal Pathak
- Requests are answered within 30 days, extendable to 60 for complex cases
- If we process your data for a customer, we will route your request to them
Grievance Officer
Formal complaints under the Information Technology Act, 2000 and the rules made under it.
- Grievance Officer: Keshav K
- Acknowledged within 24 hours and disposed of within 15 days
- Consumer complaints are acknowledged within 48 hours
Copyright, abuse and takedowns
Report infringing content, security issues or misuse of the platform.
- Mark copyright notices "Copyright Notice" so they route correctly
- Include URLs or asset identifiers so we can locate the material
- The full notice and counter-notice process is in our Terms
What happens next
When you will hear back
These are the commitments we hold ourselves to, and the ones Indian law holds us to.
General enquiries
We aim to reply to contact@vitra.ai within one business day, Monday to Friday.
Grievances
Acknowledged within 24 hours and resolved within 15 days, per the IT Intermediary Guidelines, 2021.
Data rights requests
Answered within 30 days. Complex requests may take a further 30 days, and we will tell you if so.
Refund decisions
Reviewed against your credit consumption, and approved refunds are usually processed within 30 days.
Registered office
Apex Future Labs Pvt Ltd, trading as Vitra.ai
Registered office
4th Floor, Gopalan Coworks, Banashankari 3rd Stage,
Banashankari, Bengaluru, Karnataka 560085, India
- CIN:
- U72900KA2020PTC135076
- MSME:
- UDYAM-KR-03-0023596
Full detail on how we handle your data and your rights is in our Privacy Policy, and the notice, takedown and counter-notice process is in our Terms & Conditions. Refund eligibility is set out in our Refund Policy.