Knowledge base01
Multilingual help centers
Translate help articles, navigation, screenshots, metadata, and related product guidance.
Connected workflow · Human reviewAI for multilingual support content
Keep help content accurate in every language customers use.
Create and localize help articles, troubleshooting video, product guides, support macros, and customer updates from one approved knowledge source.
For customer support, customer success, knowledge management, product education, and localization teams.
75+ languagesHuman approvalOne shared memory
Live content operation
One context · every deliverable
01Help content
02Product updates
03Support guidance
Shared contextMemory active
1
Update
Specialist agent
2
Localize
Specialist agent
3
Check
Specialist agent
4
Publish
Specialist agent
Context and reviewer decisions travel with the work
Help articles
Support video
Customer updates
Approved product knowledge, support guidance, and customer context stays attached from input to approved output.
One workspace for the team
One team context. Every content job.
Universe keeps source content, product knowledge, brand language and reviewer decisions available while agents handle repeat production work.
01
One approved support source
Articles, video, documents, macros, and customer messages use the same current product knowledge.
02
Update affected content together
A product change can route every related format and language through the required update and review.
03
Let specialists approve exceptions
Agents handle repeat localization while product, support, and language experts review uncertain or sensitive content.
Built around the team's real work
What customer support can run in Universe
Start with the work already creating delays. Keep the people, context and systems your team needs in the same visible operation.
Video02
Localized troubleshooting video
Translate narration, subtitles, on-screen text, and supporting steps for common issues.
Connected workflow · Human reviewUpdates03
Product-change communication
Update affected articles, release guidance, notices, and customer education when the product changes.
Connected workflow · Human reviewConsistency04
Approved support language
Reuse product terms, step names, warnings, and resolutions across languages and formats.
Connected workflow · Human reviewHow the team works with agents
AI handles repeat steps. People decide what ships.
Agents create, translate, adapt and check. Your team sets the direction, handles exceptions and approves the final output.
Connect the team's source content
Bring help content, product updates, support guidance into one visible workspace with the context agents and reviewers need.
Assign the repeat work to agents
Update, Localize, Check, Publish run as connected steps instead of separate tasks across different tools.
Pause where people need to decide
Route new concepts, sensitive claims, failed checks, and market exceptions to the person responsible for the decision.
Deliver and retain the context
Send help articles, support video, customer updates to their destination and keep approved decisions available for the next run.
What changes for the team
More time for judgment. Less time moving files.
Agentic AI takes on the repeatable production steps while people remain accountable for quality, context and release.
Customers receive the same answer
Approved product instructions stay aligned across help content, video, documents, and languages.
Less stale localized content
Changes can trigger updates to affected language and format variants instead of waiting for a manual audit.
Support expertise stays in the loop
Agents prepare the work; product and support owners approve content that affects customer outcomes.
Explore the platform
Capabilities behind this team's workflows
Common questions
Customer support teams ask us
How does Vitra Universe help customer support?
Create and localize help articles, troubleshooting video, product guides, support macros, and customer updates from one approved knowledge source. The workflow keeps sources, AI-agent work, quality checks, human approvals, and delivery connected.
Where does human review fit when AI agents do the work?
Your team chooses the approval points. Agents handle repeat production and checks; people review new ideas, exceptions, sensitive content, and anything that represents the final decision.
Can Vitra work with the systems the team already uses?
Yes. Workflows can connect supported creative, content, product, storage, publishing, and business systems through integrations, APIs, SDKs, and custom steps.
Start with one real workflow
Bring one customer support workflow. See how agents and people can run it together.
See how your source content, review process and delivery systems can work together inside Vitra Universe.