# Enterprise Support | Vitra.ai > Vitra enterprise support: 24/5 coverage, a dedicated Customer Success Manager, and real people on email, Microsoft Teams, and live chat — plus technical, product, and business support. **Canonical URL**: https://www.vitra.ai/support **Source**: This is the Markdown rendering of https://www.vitra.ai/support, generated at build time from that page. --- Enterprise Support # Enterprise support, built around your team Around-the-clock help five days a week, a dedicated Customer Success Manager who knows your account, and real people on email, Microsoft Teams, and live chat. From onboarding to scale, your content never waits in a ticket queue. [Talk to our team](https://sales.vitra.ai/meetings/akash-nidhi-p-s)[Email support](mailto:support@vitra.ai) 24/5 coverage Dedicated Customer Success Manager Email · Microsoft Teams · Live chat 24/5 coverage, Monday to Friday, around the clock Dedicated CSM assigned to every enterprise account 3 channels to reach a human: email, Teams, chat SOC 2 Type II · GDPR-aligned · VAPT compliant and enterprise-ready How to reach us ## Three ways to reach a real person Pick the channel that fits the moment. Every request is tracked, owned, and followed through — no black-hole tickets. Always on ### Email support Send us the details and get a tracked, threaded response from a support engineer. Best for issues you can describe in writing, with logs or screenshots attached. - One address for your whole team - Every request tracked to resolution - Attach files, logs, and screenshots Face to face ### Conference call on Microsoft Teams Jump on a scheduled Microsoft Teams call to screen-share, walk through a workflow, or work through a complex issue live with our team. - Screen-share and live troubleshooting - Scheduled through your CSM or support - Ideal for onboarding and deep dives Real time ### Live chat support Get quick answers in real time for day-to-day questions, without leaving your workflow. For fast, in-the-moment help. - Real people, not just a bot - Fast answers to everyday questions - Escalates to email or a call when needed Dedicated Customer Success ## A Customer Success Manager assigned to your account Every enterprise gets a named Customer Success Manager who knows your goals, your workflows, and your team. They own your onboarding and stay close through every stage — so questions get answered by someone who already has the context. One named contact. No handoffs. No re-explaining your setup every time. - ### Owns your onboarding Plans and runs your rollout end to end — setup, integrations, and team training — so you reach value fast. - ### Your single point of contact One person accountable for your queries, coordinating the right technical, product, or business expert behind the scenes. - ### Proactive, not reactive Regular check-ins and reviews to catch blockers early, share best practices, and plan for scale. - ### Owns escalations When something is urgent, your CSM drives it to resolution and keeps you informed the whole way. What we support ## Technical, product, and business support Whatever the question, there's a team that owns it — so you always reach the right expert. Technical ### Technical support For your engineers and IT teams: APIs, SDKs, MCP, connectors, integrations, and anything to do with how Vitra runs in your stack. - APIs, SDKs, MCP, and connectors - Integration and deployment help - Security, access, and configuration Product ### Product support For your day-to-day users: how to create, personalize, translate, and QC content across video, image, website, and documents. - How-to guidance across every product - Workflows, features, and best practices - Troubleshooting jobs and outputs Business ### Business support For your admins and decision-makers: plans, billing, provisioning, usage, and scaling Vitra across teams and regions. - Plans, billing, and provisioning - Usage reviews and scaling - Procurement, security, and compliance Coverage & response ## 24/5 coverage, with a clear path for anything urgent Our team is available around the clock, Monday through Friday, across time zones. Priority requests are triaged fast, and your Customer Success Manager owns any escalation from first response to resolution. ### 24/5 availability Around-the-clock support Monday to Friday, so wherever your teams work, someone is on. ### Priority-based response Requests are triaged by impact. Critical, business-blocking issues jump the queue and are actively worked. ### Clear escalation path Your CSM and support engineers coordinate on urgent issues, with response commitments set in your enterprise agreement. ### Secure by default SOC 2 Type II controls, GDPR-aligned practices, and independent VAPT, with role-based access and encryption. Supporting reports and evidence are available on request. ## Support FAQs Common questions about enterprise support at Vitra. Still need help? Reach your Customer Success Manager or email our support team. What does 24/5 support mean? Our support team is available around the clock, Monday through Friday, across time zones. Urgent, business-blocking issues are triaged and actively worked as they come in, and your Customer Success Manager owns any escalation through to resolution. How do I reach Vitra support? Three ways: email our support team, schedule a conference call over Microsoft Teams for live screen-sharing and troubleshooting, or use live chat for quick, in-the-moment questions. Every request is tracked and owned to resolution. Do enterprises get a dedicated Customer Success Manager? Yes. Every enterprise is assigned a named Customer Success Manager who owns your onboarding, acts as your single point of contact, runs proactive check-ins, and drives any escalation — so you always talk to someone who already has your context. What kinds of support do you offer? Technical support for engineering and IT (APIs, SDKs, MCP, connectors, integrations, and security), product support for day-to-day users (creating, personalizing, translating, and QC-ing content), and business support for admins (plans, billing, provisioning, usage, and scaling). Is Vitra support secure and compliant? Yes. Vitra maintains SOC 2 Type II controls, GDPR-aligned practices, independent VAPT, role-based access control, and encryption. Supporting reports and evidence are available on request. How does onboarding work for enterprises? Your Customer Success Manager plans and runs your rollout end to end — setup, integrations, and team training — so your teams reach value quickly and know exactly who to turn to afterwards. ## Talk to the team that has your back See how 24/5 coverage, a dedicated Customer Success Manager, and technical, product, and business support work for your team. 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