# Contact Us | Vitra.ai > Reach Vitra.ai: talk to sales, get product support, raise a billing or refund request, contact our Data Protection Officer or Grievance Officer, and find our registered office in Bengaluru. **Canonical URL**: https://www.vitra.ai/contact **Source**: This is the Markdown rendering of https://www.vitra.ai/contact, generated at build time from that page. --- Contact # Talk to the people behind Vitra.ai Universe Whether you are scoping an enterprise rollout, chasing an invoice, or exercising a data right, this page tells you exactly who to reach and how quickly you will hear back. [Book a call with our team](https://sales.vitra.ai/meetings/akash-nidhi-p-s)[Email contact@vitra.ai](mailto:contact@vitra.ai) One inbox for everything: contact@vitra.ai Named officers for privacy and grievances Offices in India, Dubai and the United States Where to write ## Pick the route that matches what you need Every enquiry reaches a real person. Using the right route gets you to the right one first time. Sales ### Sales and enterprise rollouts Pricing, pilots, security reviews, procurement paperwork and custom deployments. - Book directly with our team for a scoping call - Ask here about bring-your-own-key and bring-your-own-storage - Order forms, NDAs and DPAs are handled through this route Support ### Product and technical support Something not working, an API question, or help getting a workflow live. - Existing customers: see the support page for coverage and tiers - Include your account email and the project or asset reference - Enterprise plans include a named Customer Success Manager Billing ### Billing, plans and refunds Invoices, plan changes, duplicate charges and refund requests. - Write to contact@vitra.ai from your registered account email - Include the invoice or transaction reference and the date of charge - Refund eligibility is set out in our Refund Policy Privacy ### Privacy and data protection Access, correction and deletion requests, DPAs, sub-processor lists and data residency. - Data Protection Officer: Kinjal Pathak - Requests are answered within 30 days, extendable to 60 for complex cases - If we process your data for a customer, we will route your request to them Grievances ### Grievance Officer Formal complaints under the Information Technology Act, 2000 and the rules made under it. - Grievance Officer: Keshav K - Acknowledged within 24 hours and disposed of within 15 days - Consumer complaints are acknowledged within 48 hours Content ### Copyright, abuse and takedowns Report infringing content, security issues or misuse of the platform. - Mark copyright notices "Copyright Notice" so they route correctly - Include URLs or asset identifiers so we can locate the material - The full notice and counter-notice process is in our Terms What happens next ## When you will hear back These are the commitments we hold ourselves to, and the ones Indian law holds us to. ### General enquiries We aim to reply to contact@vitra.ai within one business day, Monday to Friday. ### Grievances Acknowledged within 24 hours and resolved within 15 days, per the IT Intermediary Guidelines, 2021. ### Data rights requests Answered within 30 days. Complex requests may take a further 30 days, and we will tell you if so. ### Refund decisions Reviewed against your credit consumption, and approved refunds are usually processed within 30 days. Registered office ## Apex Future Labs Pvt Ltd, trading as Vitra.ai Registered office 4th Floor, Gopalan Coworks, Banashankari 3rd Stage, Banashankari, Bengaluru, Karnataka 560085, India - **CIN:**: U72900KA2020PTC135076 - **MSME:**: UDYAM-KR-03-0023596 Grievance Officer Keshav K [+91 99721 83362](tel:+919972183362) [keshav.k@vitra.ai](mailto:keshav.k@vitra.ai) Data Protection Officer Kinjal Pathak [+91 84016 80351](tel:+918401680351) [kinjal.pathak@vitra.ai](mailto:kinjal.pathak@vitra.ai) Full detail on how we handle your data and your rights is in our [Privacy Policy](https://www.vitra.ai/privacy-policy), and the notice, takedown and counter-notice process is in our [Terms & Conditions](https://www.vitra.ai/terms-conditions). Refund eligibility is set out in our [Refund Policy](https://www.vitra.ai/refund). ## Not sure who to write to? Send it to contact@vitra.ai and we will route it to the right person. Nothing gets lost. [Email contact@vitra.ai](mailto:contact@vitra.ai)[Book a call instead](https://sales.vitra.ai/meetings/akash-nidhi-p-s)